Shipping policy
Floppy Lizard offers products that are shipped either directly by us or by trusted third‑party print providers. Shipping times, costs, and responsibilities vary depending on the product type.
Products sold under the collection “On‑Demand Flops” are printed and shipped exclusively by The Print Bar.
All other products may be shipped directly by Floppy Lizard (now or in future).
This policy explains how shipping works across all product categories.
1. Product Categories & Fulfilment
1.1 Floppy Lizard–Manufactured Products
These products are printed, packed, and shipped directly by Floppy Lizard.
1.2 Third‑Party Manufactured Products
Products in the On‑Demand Flops collection are printed and shipped by the third party.
2. Production Times
2.1 Floppy Lizard–Manufactured Products
Standard production time: up to 14 business days
Production may vary depending on:
Order volume
Stock availability
Seasonal demand
You will receive a dispatch notification once your order has shipped.
2.2 Third‑Party Manufactured Products
Production times for On‑Demand Flops follow The Print Bar’s schedule.
Typical production time: 7–14 business days
Floppy Lizard cannot guarantee or alter third‑party production timelines.
3. Shipping Times & Delivery Estimates
Shipping time begins after production is complete.
3.1 Floppy Lizard–Manufactured Products
Estimated delivery within Australia:
Standard Shipping: 3–10 business days
Express Shipping (if offered): 1–3 business days
3.2 Third‑Party Manufactured Products
Delivery estimates depend on The Print Bar’s courier network.
Typical delivery within Australia:
Standard Shipping: 3–10 business days
International shipping times vary by destination.
Floppy Lizard cannot guarantee delivery dates for third‑party shipments.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
Product type
Fulfilment location
Destination
Courier rates
Some products may ship separately if fulfilled by different providers.
5. Tracking Information
5.1 Floppy Lizard–Manufactured Products
Tracking details will be emailed once your order is dispatched.
5.2 Third‑Party Manufactured Products
Tracking is provided by the third party courier partners.
Floppy Lizard will forward tracking information when available.
6. Shipping Issues & Lost Parcels
6.1 Floppy Lizard–Manufactured Products
If your order is lost or damaged in transit:
Contact us at floppinglizard@gmail.com
We will assist in lodging a claim with the courier
Replacement or refund outcomes depend on courier investigation results
6.2 Third‑Party Manufactured Products
For On‑Demand Flops:
Shipping issues must follow the third party claims process
Floppy Lizard will assist but cannot issue refunds or replacements for third‑party shipping problems
Courier delays, lost parcels, and delivery errors are outside our control
7. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
Floppy Lizard is not liable for:
Orders delivered to incorrect addresses
Lost parcels due to address errors
Additional shipping fees required for re‑delivery
Replacements or refunds cannot be issued for orders shipped to the wrong address provided at checkout.
8. International Shipping
International shipping may be available for certain products.
Customers are responsible for:
Customs duties
Import taxes
Local postal handling fees
Floppy Lizard is not responsible for delays caused by customs or international carriers.
9. Split Shipments
Orders containing items from multiple fulfilment sources may arrive in separate parcels.
Customers will receive tracking for each shipment.
10. Delivery Delays
Delivery times are estimates only.
Delays may occur due to:
High seasonal demand
Courier network disruptions
Weather events
Customs processing
Third‑party production backlogs
Floppy Lizard is not responsible for delays outside our control.
11. Contact Us
For any shipping‑related questions, please contact:
floppinglizard@gmail.com
We aim to respond within 3–5 business days.